We understand you may choose to change your mind after purchasng one of our products.
Simply notify us within 14 days of receipt for a full refund. Items returned after 14 days and within 1 year can be exchanged for anything online or exchanged for a gift voucher to spend at any time.
Faulty Goods: Please notify us within 30 days of receiving your goods for a full refund, faulty goods returned after 30 days will be eligable for repair or replacement.
Terms and Conditions of Returns
Notify us within 14 days for a refund
After 14 days items are eligible for exchange or vouchers
Notifiy us on any faulty goods within 30 days of receipt
You are responsible for returning the item back to us
Additional postage charges may be required on an exchange
Please do not attach labels or tape directly onto retail packaging/boxes
Items must be unused and returned in original packaging
The following items cannot be returned for hygiene or safety reasons: underwear, socks, swimwear, sanitory products, toilets, other personal items, helmets or other protective items
Returns Address
Send your return goods to:
Campers and Leisure Returns
Oakdene Forest Park
Ringwood Road
St Leonards
Ringwood, Hants
BH24 2RZ
Items that are not covered under a manufactures warranty:
Tent poles, shock cord and spring links aren't covered under a manufactures warranty. These are seen as a wear and tear item, much like tires on a car.
A manufactures warranty does not cover customer or storm damage. If your tent/product is used in situations/conditions which exceed ours or the manufactures recommendations this may invalidate your warranty.
All other items sold by Campers and Leisure come with a 1 year manufactures warranty.
This does not affect your statutory rights.
